We want you to love your purchase. If something isn’t quite right, we’re happy to help.
Returns
- Items may be returned within 7 days of delivery.
- Products must be unworn, unwashed, and in original condition, with all tags attached.
- Items showing signs of wear, damage, or alteration cannot be accepted.
Non-Returnable Items
- Sale items
- Intimates, swimwear, and earrings (for hygiene reasons)
- Gift cards
Exchanges
- We offer free exchanges within 14 days of delivery for size or color, subject to availability. You may also choose a digital gift card for the current value of the item.
- Exchanges must meet the same conditions as returns.
Refunds
- Approved returns will be refunded to the original payment method.
- Shipping fees are non-refundable.
- Please allow 5–10 business days after we receive your return for the refund to process.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping method, as we are not responsible for lost returns.
How to Start a Return
- Contact our customer support at customerservice@atousag.com with your order number.
- You’ll receive return instructions within 1–2 business days.
- Ship the item back using the provided instructions.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 3 business days of delivery, and we’ll make it right.
